Frequently Asked Questions - Concord Insurance & Financial Planning Group Inc.

Frequently Asked Questions (FAQ):

General Questions:
Business Questions:
Insurance Quotes:
Legal and Security Questions:
Miscellaneous Questions:
What is a Registered Insurance Broker?

    A registered insurance broker is an independent insurance professional in Ontario governed by the Registered Insurance Brokers Act. Unlike general agents and direct writing insurers who only sell the products of one insurance company, registered insurance brokers offer product choices from a variety of companies. This helps clients find an insurance plan more fit for their needs. Insurance brokers also offer independent advice, with the ability of easily differentiating one company's insurance plan to the next without the need of seeking another agent for the information.

    All insurance brokers in Ontario are governed by the Registered Insurance Brokers Act and are allowed to sell insurance plans for the general public. Some products include home, automobile, life, and travel insurance. They must meet standards of professionalism established by the Registered Insurance Brokers of Ontario.

What is the difference between a Broker and a Direct Writer?

    A Broker acts like a middleman between the consumer and the Direct Writers. Brokers have the availability to offer multiple quotes from multiple Insurance markets to obtain the best product to cover you properly. The advantage of a broker is that we are constantly working for you to make sure that you obtain the best coverage available for your needs.

    Direct Writers and banks are only able to market one insurance company. This does not mean you will get the best coverage from them. Just like buying a car or a television you must browse around and find the best car or television that suits your needs. Unfortunately the skill of browsing the insurance market is well known only to insurance professionals. Unless you ask the right questions, you may not be covered adequately.

Why are some portions of the website in English only?
    Unfortunately, some of the websites we link to are external websites owned by other companies. We have no control over what language their content is availible in, but we try to display our content in English, Cantonese and Mandarin.
What does your company specialize in?

    We specialize in offering insurance, long term investments, high interest saving accounts and providing financial planning services. For a list of all our services see below:

  • Our Insurance Plans:
    • Life Insurance
    • Health Insurance
    • Travel Insurance
    • Critical Illness Insurance
    • Disability Insurance

  • Our Financial Planning Services:
    • Investment & Risk Management
    • Investment Planning
    • Retirement Planning
    • Tax Planning
    • Estate Planning
    • Financial Management

  • Products provided by Concord:
    • Annuities
    • High Interest Savings Account
    • Segregated Funds

How can we contact you for more information about a specific product or service?
Can you quote an insurance plan for me in my province?
    Unfortunately, insurance rates in each province can be significantly different from each other, therefore we are only allowed to quote insurance rates for individuals residing in the province of Ontario.
Do you province financial planning services in my province?
    Unlike insurance plans, financial planning services are recognized internationally and therefore anyone can apply for financial planning services.
Why do you not accept new clients for Home and Auto Insurance?
    Unfortunately, we lack the resources to serve new customers interested in Home or Auto Insurance. Our partner company Vachon Enright & Peter Insurance Ltd. provides these services for new clients. The link to their website can be reached by clicking here.
How does submitting a form for Travel Insurance work?
    If you submitted your form online or emailed the form, then your application upon arriving to our server is then emailed to our application pool for our sales associates to respond to. Otherwise, it will arrive through registered mail or fax where a sales associate will register your application on our systems in order to produce a quote. When this process is complete, our sales associates will contact you by your preferred contact method.
I require assistance filling out the Online Travel Insurance Form.
    Please read the help page in case your answer can be resolved. The help page can be found in the Travel Insurance page under Rates & Quotations. If you are still unable to complete the form please contact info@concordgroup.ca or dial (905) 513 0311 for assistance.
I require assistance filling out the Offline Travel Insurance Form.
    Assistance related to the Offline Travel Insurance Form can be found printed on the back of the application form. If you are still unable to complete the form then please contact info@concordgroup.ca or dial (905) 513 0311 and specify the question that you require assistance with.
I require assistance using WinQuote™.
    Please read the instructions provided in the Life Insurance page under Rates & Quotations. If you are unable to complete the form please contact info@concordgroup.ca or dial (905) 513 0311 for assistance.
What do I do after using WinQuote™.
    You may email us the quotes at info@concordgroup.ca, print them out for your reference, or send us an application form.
Where can I find your Insurance and Financial Partners.
    You may find them by clicking here or by going to Tools & Resources and clicking Insurance Partners.
Where can I find your legal information?
    Legal information can be found by clicking here or by going to About and clicking Limitation of Liability.
Is it safe to submit information to Concord Insurance & Financial Planning Group Inc?
    As stated on our Privacy Policy we never use the information without authorization and we never use the information for profit (We do not sell your information). We strive to keep your information confidential by ensuring that your data is safely deleted. Even when submitting an online application to Concord your data is encrypted to prevent unauthorized access to your data.
Why do you need my consent to establish or continue communications with me?
    As of July 1st 2014, the government had put in force a new law known as the Anti-Spam Legislation. Because of this, we are now required by law to request for your consent in order to provide further communication with you every three years. We are also required to provide to you with an option to revoke your consent towards us whenever we send you information digitally.
My question is not listed in this FAQ. What do I do?
    Please email us or call us about your question. Please contact info@concordgroup.ca or dial (905) 513 0311 to ask your question.
Why does this webpage not function properly on my computer?